The Personal Data provided will be processed and used by the company PRIVATEVIP – VIAGENS E TURISMO LDA, in accordance with Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, together referred to as the General Data Protection Regulation (RGPD).

Processing of Personal Data is understood to mean the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure or transmission, dissemination or any other form of making available, comparison or interconnection, erasure or destruction. For consent to be considered valid, it must be given by a clear, free, specific, informed and unambiguous positive act.

The processing of personal data is considered lawful under art. 6 of the RGPD, if at least one of the following conditions is met: (a) the Data Subject has given his consent, and that by reading this document, as well as all its conditions of the requested service, if he proceeds with the reservation and freely provides the data he is accepting and consenting; (b) the Treatment is necessary for the execution of a contract for the provision of services in which the Data Subject is an integral part, or for pre-contractual diligences at the request of the Data Subject or third parties with due authorisation; (c) for compliance with a legal obligation to which PRIVATEVIP – VIAGENS E TURISMO LDA is subject;

 

1. All Personal Data is obtained throughout the contractual relationship you establish with our company and has the purpose of:

– Rendering services under the company’s activities, fully inserted in the CAE’s:
79110, 46900-R3, 74900-R3, 82990, 49320 and 82300;
– Supply to the interveners of the services required to carry out the reservation of the contracted service;
– Offering information about services within the scope of the activity developed by PRIVATEVIP – VIAGENS E TURISMO LDA, namely newsletters, sending advertising contents and other products and services. You may refuse this type of treatment, free of charge, at any time by means of express written communication.

The formalisation of reservations implies the provision of Personal Identification Data by the holders of the same, as well as aspects regarding their personal preferences, special circumstances that affect them or others, which are used to facilitate and allow the contracting and booking of specific services that make up the Consumer’s request.

For security reasons, applicable in certain countries, it is obligatory for flight reservations to include, in addition to the name of the traveller, information regarding data such as passport or citizen card number (Law no. 32 of 1 June2017), sex, age and nationality. This information contained in the reservation may, under the terms of the applicable legislation, be consulted by the customs authorities of the countries of origin and/or destination. The Agency has a legal basis to transfer Personal Data to jurisdictions not recognised as having adequate personal data protection regulations. The consumer consents to such transfers by accepting and effecting the booking of the contracted service;

When assigning Personal Data, except in fields where otherwise indicated, the holder of the same, or third parties duly authorised for the purpose, may voluntarily provide the Personal Data, without the lack of response implying a decrease in the quality or quantity of the corresponding services (unless otherwise indicated). Nevertheless, the lack of response to data, considered obligatory, will imply the impossibility of accessing the service for which the data has been requested;

PRIVATEVIP – VIAGENS E TURISMO LDA may reveal the Consumer’s information to third parties solely for the purpose of completing the reservation requested and for administrative reasons, under the terms of the legislation in force for the implementation of trips/transportation and services for certain countries;
Any data collected will be transmitted, in accordance with the RGPD, to the entities involved to contract the services required to the extent absolutely necessary to complete the reservation/service required and to comply with the legislation of the countries and destinations.

 

2. The data subject expressly consents that their personal data may be transferred to:

– National and international authorities competent in matters of tourism, terrorism or offences against human rights;
– Any subsidiary or participated legal entity of the agency, as well as to the company that needs to provide the contracted service, so that they may use them for the purpose of the correct provision of each service requested by the data subject;
– To carriers, Personal Data being processed in accordance with the carrier’s applicable privacy policy and, if the reservation has been made through a reservation system provider (GDS), in accordance with the provider’s privacy policy. These are available from IATA, https://www.iatatravelcentre.com/privacy.htm or directly from the carrier or the GDS – https://www.travelport.com/privacy. You can read this documentation which applies to your booking and specifies how personal data is collected, stored, used, disclosed and transferred. This notification is in accordance with IATA Resolution 724, 722f/g/h and 725f/g/h.
– Whenever the processing of special categories of data (information revealing racial or ethnic origin, religious beliefs, health or sexual orientation) is necessary for the execution of the contracted services, PRIVATEVIP – VIAGENS E TURISMO LDA can only process these data if the data subject provides consent to this effect. Being that by reading this document and after that inform these data is considered as express and clear consent of the holder.

 

3. The data obtained and authorised by the holder shall be kept for the entire period of time necessary to provide the services requested, such as making a reservation, booking, issuing documents and tickets, making the journey/transportation. After completion of the provision of services and the respective invoicing and full payment of the same, if there are no pending cases of irregularities or inherent to the legal obligations of the agency or of the customer’s knowledge, the data may be deleted.

 

 

4. PRIVATEVIP – VIAGENS E TURISMO LDA when accessing any Personal Data, commits to
– Safeguard them by means of security measures, legally required, of a technical and organisational nature, which guarantee their security, thus avoiding their alteration, loss, treatment or unauthorised access, in accordance with the state of technology at each moment, the nature of the data and the possible risks to which they are exposed;
– Use or apply the data exclusively for the purposes duly foreseen;
– Ensure that the data is handled only by those employees whose intervention is necessary for the provision of the service, who are bound to the duty of secrecy and confidentiality by contractual obligation with the company.

 

 

5. PRIVATEVIP – VIAGENS E TURISMO LDA declares and guarantees that it has implemented, is equipped with and will continue to implement the security measures of technical and organisational nature necessary to guarantee the security of the personal data provided, in order to avoid their alteration, loss, treatment and/or unauthorised access, taking into account the current state of technology, the nature of the data stored and the risks to which they are exposed.

 

 

6. The data subject shall have the right of access, rectification, cancellation or opposition as provided by law. If the data subject wishes to exercise the rights of access, restriction, cancellation or opposition that the RGPD grants him/her, he/she must send a written message, physically or by e-mail to the Responsible for Treatment through the e-mail address [email protected] . If you withdraw your consent, this does not compromise the lawfulness of the processing carried out until that date. You have the right to be notified, under the terms foreseen in the Regulation, in the event of a Personal Data violation, and may file the appropriate complaint with the respective competent authorities.